Terrible Experience. Dealership is not willing to negotiate.
Arrived @ Bill Hood MAZDA @ 7:30 AM to have my Takata airbags replaced. No one around - walked all around INSIDE the dealership to find NO one. Came back to my vehicle and called. Oh, he says, you have to come across the street to the Hyundai service department. When I asked why they hadn't told me that when I made the appointment, he stated that they had been over there doing Mazda service for so long, that they ASS U ME d everyone knew. duh?! Two people were both across the street @ Mazda dealership. Then to top it all off - after sitting in the waiting room for 2 1/2 hours, he (service mgr) tells me they don't even have my parts!!! Shouldn't you check that when the customer FIRST arrives?!? ONE Master tech doing ALL airbag replacements. When I go back, only because they are the closest within 60 miles (58 miles from where I live), I WILL insist that they show me the parts box which is suppose to have my name on it. Of course, after writing this lengthy review, they'll probably purposely mess them up! Did call NHTSA to report my experience. They ought to throw in a FREE oil change or something for my time!
Just wanted to say thanks for ruining my love for your cars......Went in to test drive a 6 today ..Looking to buy in the future months....I tell the man I want to test drive one .....He shows me around I pick one out he says we can drive it and then he will come up with some numbers..I tell him I'm looking to buy today but soon..Oh well then you cant test drive it cause there's no point putting so many miles on it( you need probably 5 miles to see if you like the car)....Got it, I'll go with Kia or Ford ..Thanks for the "great" customer service.
Bill Hood Mazda is a US Car Dealer based in Hammond, Louisiana. Bill Hood Mazda is located at 333 N Morrison Blvd, Hammond, LA 70401, USA.
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