Thieves. Lost thousands of dollars on a shipment delivered to the Hammond terminal. I called to pick it up and they I formed me it got sent to Estes Final Mile and they would contact me. I waited a day, no call, they said they don't have a number to contact final mile and could only email them. I called everyday and they would never help, all they could do was give me the run around. One even said she would call me back no matter if she heard back from final mile or not. Never did. They also lied to the shipper when they called saying they didn't have a number for me which was a lie also because Estes called me to setup delivery a week before but they were in the wrong state! They also lied to the shipper claiming it had just got there, and promised to call me, never did. This company and location is complete garbage. Corporate customer service is unreachable, just stay on hold for hours. I can understand issues and mistakes but lies and no communication is unacceptable. Have reported to the BBB as well as police for felony theft of my merchandise.
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Estes Express Lines is a US Moving Company based in Hammond, Louisiana. Estes Express Lines is located at 43311 S Airport Rd, Hammond, LA 70403, USA.
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