Mandy was so helpful to my mother and I when we first walked in to furniture Mart in Hammond. No pressure to buy outrageously. On the contrary, we left out without going over our budget. We Will absolutely be back after our furniture is delivered to purchase rugs and other accessories. Thank you so much mandy for everything. Especially my beautiful mirror.
The third one had a hole in it
Your staff is very nice but that's not helping me when I'm told I can't get a refund when you can't provide what I payed for.
Another thing that would make things easier for customers, Please, give at least a 2-5 hours time frame or "time block"! I don't think that this is asking a lot. It's frustrating to take off the WHOLE day of work just for a 10-30min delivery, without even assembling. My company is able to give a time frame to customers using simple methods that are 70-95% accurate even after all the unexpected within 1-3 hours arrival time frame. Why can't you guys? Come on step up your game on this area of customer service! Then yall will rock even more. I missed the second delivery due to work hours (a piece came broken, but the store made right by attempting to send a new one), and today i took the Whole afternoon off for NOTHING. They never showed up or even called to explain.
If you are willing to pay full price, great selection!
Guess what? My wife and I brought upstairs those heavy (150lb+) boxes, and assembled ourselves. Including the big piece. It was a struggle, but we got it. Shame on those two men that was too lazy to even try. Should get a different job to be honest.
The first one we received had several holes in it
Bought a trundle bed sofa it was on layaway for about 90 days
That's sucks. I wish the owner of this franchise would get the same type of service for he or she to be aware and step up their game. I hope the folks from Furniture Mart care to call me this weekend or Monday to let me know again when the piece can be delivered and with a Time Frame Please.
The second one was the wrong color
I like the big selection of furniture that they have. And they have a really good layaway policy as well.
The sales manager (I believe), the folks in general from the store was great! Helpful and friendly, just a little doubtful about me and my wife bc we are young couple. Great prices and quality stuff (if you know also what and how to choose). However, our experiences with delivery was pretty bad. The guys did not want to bring our bedroom set upstairs bc the stairs "wouldn't fit". Sure, there was a risk to it bc it is tight, but they didn't even try, and they didn't even looked like they wanted to work (maybe too tired already?). Also, no attempt in helping us in anyway possible. There were more than 5 boxes and they only brought about 2 upstairs because I HAD to convince them. And only one box (the headboard) was the risky one that they weren't willing to try I guess. Really? So, I just signed the papers and let this "kids" go.
I hate giving bad reviews or saying negative things about any one or companies in general, unless things does get weary.
Furniture Mart is a US Lodging based in Hammond, Louisiana. Furniture Mart is located at 1665 SW Railroad Ave, Hammond, LA 70404, USA.
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